Presentation: http://www.slideshare.net/erlinga/how-to-run-a-social-media-listening-program

From Human Factors to Social Insights: Emetrics Summit 2015

Presentation: http://www.slideshare.net/erlinga/from-human-factors-to-social-insights

Helping Customers in Social: Social Customer Care and Momentum Marketing: SocialMedia.org Member Meeting SF 2015

Presentation: http://www.slideshare.net/socialmediaorg/symantec-helping-customers-in-social-social-customer- care-and-momentum-marketing-presented-by-erling-amundson

Video: https://vimeo.com/124487359

B2B Social Media Basics: DREAMFORCE 14

Presentation: http://www.slideshare.net/erlinga/dreamforce-b2bsocialmediabasicserlingamundson

Using Social Media to Improve User Experience: UPA/UXPA 2012

Presentation: http://www.slideshare.net/erlinga/amundson-ignite-socialux

Video: https://youtu.be/AGVO6vGuEUM