In conversations recently, people have been asking me what is social listening. So, I thought I would share a brief definition. Social listening, or social media listening, is finding the public conversations that are being shared in social media so … Read More
I believe one of the main points of Experience Design is to meaningfully engage with real people so that we can make the products & services they use, and their experiences, better. I love this quote from Brains on Fire. … Read More
When I started learning experience design, the emphasis on ensuring people could complete their tasks easily. We used phrases like ‘ease of use’. One of the influential books was Don Norman’s Design of Everyday Things which identified all of the … Read More
Experience Design (XD) is a unique and comprehensive multidisciplinary approach to designing and delivering an engaging, cohesive, end to end experience to people. In some cases, an experience can last just a few moments where in other cases, these phases … Read More
It is important when working on creating or improving an experience that everyone working on the project has a shared understanding of the person who will have that experience; the customer, user, guest, patient or adventurer. Working directly with people … Read More
I just finished reading What Customers Want by Anthony Ulwick, 2005. It is an interesting read. But, it provides an incomplete picture of business strategy. In a way, that is what makes it worth reviewing. I will cover the key ideas of … Read More
You want to make your products better, easier to user. The best way to do that is to watch people using them, getting feedback about what problems exist, and then fixing those problems. “Watching real users gives them that eureka … Read More
If you are involved in creating experiences for your users and customers, The Experience Economy by Joseph Pine and James Gilmore is a must read. The book outlines a business strategy where memorable experiences are created; creating a situation that … Read More
Building a great experience starts with identifying the people you want to serve and a story they want to participate in. Then, you have to communicate that story in way that others can understand and want to help build – … Read More