The Experience Design Strategy Podcast is a show for people interested in creating great products and experiences. Topics will include experience design, user experience research, digital strategy, social media listening, and more.
In this first episode, Erling Amundson introduced the concept of Experience Design. He described a concept called The Whole Show which is described in earlier blog posts https://amundson.me/the-whole-show/ and https://amundson.me/measuring-the-whole-show/
Erling also provides a brief history of experience design. Looking through the lens of an interaction designer, he identifies some key books that captured turning points in the evolution of experience design as it moved from making things easier to use toward making complete experiences.
Books noted include:
- The Psychology (Design) of Everyday Things by Don Norman 1988
- Computers as Theater by Brenda Laurel 1991
- Bringing Design to Software by Terry Winograd 1996
- Information Ecologies by Bonnie Nardi and Vicki O’Day 1999
- The Experience Economy by Joe Pine and James Gilmore 1999
- Emotional Design by Don Norman 2004
- Chief Customer Officer by Jeanne Bliss 2006
- This is Service Design Thinking by Marc Stickdorn and Jakob Schneider 2011
- Orchestrating Experiences by Chris Risen and Patrick QuattleBaum 2018
Erling also shared that he contributed to the development of experience design. For example, he led a workshop on Strategic Design at the Usability Professionals Association conference in 2000.
More episodes are being recorded and will be posted soon. If you have questions or would like to suggest a show topic, please leave a comment.