I mentioned in my post on the Customer Experience Cloud that it provided a good foundation for delivering experiences. To deliver compelling experiences, it needs to be combined with other Experience Design tools and techniques and paired with an approach that enables … Read More
I recently read Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. Here is a brief review. This is the second edition of the Chief Customer Officer book. The first edition was published in 2006. I … Read More
I passed the test to become a Certified Customer Experience Professional, a CCXP. This is a certification offered by the Customer Experience Professionals Association. I have been doing experience design and related work for many years. When I read, it … Read More