If you are interested in getting involved in Experience Design, one of the best ways is to attend a few conferences. In addition to the regular sessions, the tutorials available are fantastic resources. Through my career, I have been to … Read More
In a field like Experience Design, there are some basic concepts that don’t change. However, there are many things that change very quickly. Fortunately, there are some fantastic people who write and share their insights. I learn something new every … Read More
I often ask people the question ‘Who delivers great experiences?’. Many people respond with large companies; often companies that are on the lists of the 100 most valuable brands or the 100 most social brands. For example, someone might say … Read More
I have heard and seen the question in many places and asked in many ways – can a person’s experiences really be designed? It is a great question. My thought is that we can design places, products, and interaction scripts … Read More
The Grand Tetons have seven distinct peaks. They are a rugged, beautiful place. But getting from peak to peak isn’t easy. In a way, you could describe most companies that way – a great place, perhaps, but organized into distinct … Read More
I love my guitar. It feels good, is well balanced, and it sounds great. I happen to have a cedar top Ovation Balladeer. To anyone who knows guitars, it is instantly recognizable as an Ovation. This is interesting, because you … Read More
I think you will agree, as a customer one of the phrases I least like to hear is “There is nothing I can do”. Imagine you are purchasing an expensive product and you need to have it delivered within a … Read More
I have been working to improve my photography. While a camera takes great pictures on automatic, this year I would like to be able to take pictures beyond the basics. As I have been learning, I have been observing connections … Read More
I used to coordinate a training program in User Centered Design. We would bring in expert trainers on a range of topics such as Jarod Spool on prototyping, Kate Gomoll on field studies. The first course in the series was on improv by Bob Orvis from … Read More